Frequently Asked Questions

Certainly. We specialize in crafting high-quality tarps custom made to unique size and shape requirements. Furthermore, we offer the option to personalize these tarps with your exclusive logo, initials, or chosen text.

No, there is no minimum order value for our custom tarps. Additionally, we offer the lowest price guarantee and warranty coverage on all our products.

We provide a variety of fabric options. You can review them along with their ratings on our website. For more detailed information, please feel free to reach out to our 24-hour customer service and sales line at 855-827-7769 or via email: [email protected].

Measure the width and length of the object to be covered. Add extra for overhang and choose the placement of the grommets, if required. However, we provide 1-2" of leeway.

• Water repellent fabric is designed to shed water while allowing air permeability. This is achieved through tight weaving and/or the application of a finish that causes water to bead up and run off.
• Water-resistant fabric is constructed to impede the absorption and penetration of water. Although it may resist light rain, it may not be completely effective against heavy rain and prolonged exposure to water.
• Waterproof fabric is impermeable to both air and water. Achieving waterproofing involves sealing and/or taping all seams. It's important to note that while waterproof fabric can become wet, the backing will remain completely waterproof.

All our tarps are designed in Lawrenceville, GA, and manufactured in India.

Use water and a soft brush to gently scrub off the tarp. Then, line dry. Avoid soap and dryer to prevent damage to the protective coating.

Yes, we do offer huge discounts on bulk order purchases, which are reflected on the site. Additionally, we run exclusive offers for companies including hotels, holiday resorts, and property management organizations.

We stand behind the quality of all our products with a two-stage quality assurance process. In the rare event of receiving a tarp with any manufacturing defect, we are happy to accept returns.

However, for custom-made orders, returns for reasons other than a mistake on our part cannot be accommodated, as these tarps are crafted specifically for each order.

Please be aware that our tarps are intentionally designed to be 1-2 inches larger than the specified dimensions for ease of use.

All our finished tarps will be manufactured with a tolerance of up to +1” of the specified order size.

No, not all tarps are the same. There are significant performance differences among tarps. In general, the quality of tarps correlates with the price you pay. Made in the USA tarps exhibit superior durability compared to imported tarps, even if they have similar weights and thicknesses. The fabrics and construction of Made in the USA tarps contribute to a longer lifespan.

Tarps & All assures that products are defect-free, but in case of any manufacturing issues—breaks, fails, or ink problems—we'll replace or credit your purchase.

To file a claim, please email [email protected], attaching images showing the defect along with a description. Our team will promptly review your case and provide the best possible solution. Your satisfaction is our priority.

Tarps & All is committed to customer satisfaction. If errors occur on our part post artwork approval, we replace the product with priority shipping without any extra charges or provide a full refund.

To initiate, report issues within 7 days of delivery. Approved online refunds are processed within 7 days and credited back to the original payment method. Refund requests after 60 days result in store credit. Your satisfaction is our priority.

Custom and personalized orders typically take 24 to 48 hours for production. Delivery times vary depending on the chosen shipping method, with orders usually arriving within 2 to 10 business days.

We have a fixed shipping rate based on the order value. We provide three types of shipping options.

Yes, we do provide international shipping services.

We dispatch your order within the estimated time period. However, occasional delays may be attributed to logistics partners (such as UPS, FedEx, and DHL), which are beyond our control. Regrettably, we do not provide a refund in such instances.

If our shipping carrier loses your order, we will launch an investigation on the package and prioritize a reprint with expedited shipping.

We assure you a guaranteed delivery date, and if we fall short of this commitment, we happily provide a shipping refund.

Exceptions:

• Guaranteed delivery dates depend on receiving all necessary information, including dimensions and artwork/files, with the order. Delays in obtaining this information may impact the delivery date.
• We use shipping carriers like FedEx, UPS, DHL, or USPS. While delays from these carriers are rare, they may occur. In such cases, we do not assume responsibility for the delay.

Yes, under certain circumstances (including educational institutions, government entities, non-profits, and large corporations), we permit orders to be placed using purchase orders and checks. For further details, please get in touch with us.

All our products undergo rigorous two-level testing and quality assurance. Our 180-day promise assures you that our products are free from manufacturing defects. If a product fails, breaks, or has any manufacturing defect within this period, we are committed to replace the product or issue a credit equal to its value. Tarps & All retains the right to investigate the claim to determine whether the failed product falls under our guarantee.

As a major player in the industry, we source our materials directly from manufacturers in bulk. Our exclusive online business model and large-scale manufacturing allow us to maintain lower overhead and overall costs. By saving on expenses, we are committed to passing some of those savings along to our customers.

In a competitive market, Tarps & All stands out for several reasons:

• Years of Experience: Benefit from our extensive industry expertise.
• Best Price Guarantee and Quality Warranty: We assure competitive pricing and a commitment to product quality.
• Personalization Options: Add a personal touch to your tarps with our customization and personalization services.

We print a logo, text, quote, or a message on the tarp. We use UV printing and dye sublimation printing techniques and high-grade inks known for their vibrant colors and durability outdoors. Please note that the longevity of the printing may be reduced in extreme weather conditions.

We use waterproof and water-resistant fabrics to craft our tarps. However, it's important to note that we do not provide a 100% waterproof guarantee, as water may potentially seep through the seams.

To initiate the cancellation of your order and request a refund, please follow these steps:

• Email us at [email protected], providing your order ID.
• Clearly articulate the reason for the cancellation.
• Our team will promptly assess your case.
• If a valid reason is confirmed, the refund process will be initiated.
• You can anticipate the refund being processed within 24 to 48 hours.

We stand behind the quality of all our products, ensuring a comprehensive two-stage quality assurance process for each item. We accept returns for any manufacturing defects.

However, returns for customized tarps cannot be accommodated, given their tailored production per order. It's important to note that tarps are typically crafted to be 1-2" longer on the given width and length.

Should you have any further inquiries or require additional assistance, do not hesitate to contact our customer service team.